Charm Leke Tutmaz Keten Runner 40x140 cm

Siparişleriniz firmamızın anlaşmalı olduğu Yurtiçi Kargo'ya teslim edilmektedir. Paketiniz sipariş tarihinden itibaren ortalama 3 iş günü içerisinde kargo firmasına teslim edilir.

The return procedure of all products purchased from our website www.tanteroza.com.tr is regulated in accordance with the Consumer Protection Law and the Regulation on Distance Contracts.

The consumer cannot use the right of withdrawal for the products that are produced upon the special requests and demands of the consumer or that have been personalized by making changes or additions. For this reason, products written on it, etc., in line with the demand of the consumer. Products that cannot be used again, such as products that cannot be used again, are included in the scope of products for which the right of withdrawal cannot be exercised.

RETURN

If you return the product you bought from our company to our company within fifteen (15) days , starting from the date of delivery, without destroying it, without using it, your transaction will be considered. Our company, before sending our products to our valued customers, examines the product in detail and makes the utmost effort to not send you defective (defective) goods as a principle. After the return is received, it is examined by experts whether the return conditions are fulfilled. If the return is approved, within 10 days, the price of the products will be returned to the bank account if the order was placed using a credit card, to the credit card, or to the bank account if it was given via wire transfer/EFT.

Before sending us the product you want to return, please contact us using the phone number or e-mail address in our contact section. The products sent to info@tanteroza.com.tr without notification by e-mail will be sent back to our valued customers.

For returned and exchanged products, shipping and payment at the door belong to the buyer. For returned products, the customer is paid by deducting the shipping and payment at the door.

CHANGE

After you receive your order, you can make changes within 1 month (30 days) from our stores or by sending an e-mail to info@tanteroza.com.tr, as long as there is no customer-induced damage or use on the product, by showing your e-invoice. . Exchange-related shipping charges belong to the buyer.

ORDER CANCELLATION

For payments made by credit card, you can cancel your order by sending an e-mail to info@tanteroza.com.tr until 16.30 CEST on the same day. If you are going to pay for your order by wire transfer and you decide to cancel your order without transferring yet, it is sufficient to send an e-mail to info@tanteroza.com.tr with your member name and order number stating that you want to cancel your order.

DELIVERY

All the products you order are packed in their special boxes and delivered to the cargo.

Except for payment at the door, shipping is free for all your orders, regardless of the order amount. The product is delivered to the cargo after the authorization is received for the purchases you make and the approval is obtained from the Fraud/Fraud department of the bank where the purchase is made. If necessary, an authorized person from Tante Roza will call you and get the necessary confirmations. These transactions are very important in terms of protecting the credit card holder.

DELIVERY TIME

If the product you like is in our stocks, orders received until 16:00 on weekdays and until 11:00 on Saturdays will be shipped within 3 working days at the latest. For the products that need to be changed, you will be notified by phone and the required time will be notified.

Your requests will be processed to be prepared according to the delivery type you have determined at the end of the order.

Moreover; cargo deliveries are only valid for Türkiye. For Istanbul, places up to 200 km from Istanbul, big cities and city centers, the delivery time is 1 working day. Delivery can be made to other provinces in 2 working days, and to towns and villages far from city centers in 3 working days at most. Cargo delivery is also available on Saturdays.

Orders placed online on our site are checked periodically every day, at certain times during the day, within the time tolerance specified in the order form.